Summary: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
Education/Certification: Registered MA, Certified MA or current LPN, or graduate of an accredited program for Medical Assisting.
Must have or be able to obtain CPR certification within 6 months.
Experience: Prior experience using computer software, preferably electronic medical records.
Prior customer service experience preferred.
Essential Job Functions:
Assist providers adequately and accurately with exams and procedures.
Demonstrates the ability to carry out and complete providers orders.
Conscientious of work area to include keeping exam rooms and equipment cleaned, stocked, and in working condition.
Accurately administers medication and injections per provider orders
Accurately documents necessary information in Electronic Medical Record System
Operate office equipment according to manufacturer guidelines to include but not limited to EKG, autoclave, nebulizer, blood pressure cuff.
Prepares patient and exam room appropriately for exams, procedures, etc.
making sure appropriate supplies are stocked
Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested
Documents and reports lab results on appropriate forms and in a timely manner
Drawing blood, labeling specimens and completing orders in adherence with the guidelines of our accrediting body
Adheres to infection control guidelines
Maintains patient confidentiality at all times; adheres to all HIPAA guidelines
Communicates effectively with patients in person and by telephone at his/her level of understanding
Prepare forms and patient paperwork for provider review and signature
Promotes positive public relations to patients, visitors, families, providers, and others
Physical appearance and conduct is consistent with acceptable professional ethics and CPC standards
Answers telephone by identifying person answering and assisting callers in a pleasant manner
Screening, prioritizing, and returning patient calls according to office procedure
Maintains operations by following policies and procedures, reporting needed changes and making suggestions for improvement
Performs other duties and responsibilities as assigned
Knowledge, Skills, and Abilities
Knowledge of Electronic Medical Records
Ability to type
Ability to identify emergent medical situations
Demonstrate positive customer service skills
Ability to function in a fast-paced work environment, multi-tasking.
Attention to detail
Equipment Operated: Will use basic office equipment such as a computer, printer, copier, and fax machine.
Will also use medical equipment such as EKG, autoclave, nebulizer, blood pressure cuff, etc.
Work Environment: Well lit medical office environment
Mental/Physical Requirements:
Must be able to lift at least 10 lbs.
Sitting 15% of the time
Standing/walking 85% of the time
DISCLAIMER
The above information is intended to describe the general nature and level of work being performed by people assigned to this job.
It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.