```Overview```
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team.
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or concerns.
This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
```Duties```
- Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner
- Provide accurate information and assistance to customers regarding products, services, and policies
- Process orders, returns, and exchanges efficiently and accurately
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to resolve customer issues and escalate complex cases when necessary
- Assist with administrative tasks such as data entry, filing, and organizing documents
- Ensure customer satisfaction by addressing complaints or concerns with empathy and professionalism
- Continuously strive to improve customer service processes and contribute to a positive team environment
```Requirements```
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a focus on finding solutions
- Proficient in using office management software and tools (e.
g.
, Microsoft Office Suite)
- Knowledge of administrative tasks such as filing, data entry, and record keeping.
- Ability to work well under pressure and handle challenging customer situations with patience and empathy
- Familiarity with phone systems and ability to handle high call volumes effectively
Join our team as a Customer Service Representative and contribute to our commitment to providing exceptional service to our valued customers.
Apply today!
Job Type: Full-time
Pay: $14.
00 - $18.
00 per hour
Expected hours: 40 per week
Benefits:
* Employee discount
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
* On call
Ability to Relocate:
* Thomson, GA 30824: Relocate before starting work (Required)
Work Location: In person
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